Our strong customer support team is a major reason why companies choose us as the source of truth for all their customer data and why our customers love us so much! We’re looking to hire an experienced Director of Support Engineering to lead our global support team. Our customers make important business decisions, and our support team is on the front line helping them by answering their emails, debugging complex technical issues, and devising strategies to help them get the most out of our product. The Support Engineering team works closely with our customer success, engineering, and product teams to advocate for our customers.

• Lead a geographically dispersed team across USA and EMEA and own all the relevant operating metrics for the Support Engineering function.
• Recruit, hire, and develop a team of deeply technical support engineers including front line managers.
• Advocate for the best customer experience. Internally, you’ll serve as the voice of our customers when defining product requirements with engineers or helping marketers educate the world about analytics
• Communicate technical concepts clearly. You will convey sound data principles to a wide-range of audiences: product managers, marketers, data scientists, engineers and C-level executives.
• Be a strategic partner to Engineering, Product and various GTM leaders to uplevel cross functional collaboration and lead initiatives to scale.
• Most importantly, you’re an empathetic person who is comfortable with ambiguity and is an incredibly fast learner. As a strategic advisor for our customers, you’ll face novel situations and provide expertise every day.

‍